TERMS & CONDITIONS
By placing an order on our website, you agree to accept our terms & conditions as set out below:
TERMS OF SALE
All prices are subject to change without prior notice and are valid while stocks last.
Custom orders do have a longer turnaround due to the customization process. We do not offer returns or exchanges on custom printed products. It is the customer’s responsibility to ensure they have selected the correct elements for their personalised order:
Check Text – Check the spelling of everything before you submit.
Check Sizes – Ensure that you order in the right size. If you have any questions please contact us, we do everything we can to make sure you have all the information you need to be able to order the right size.
Preview Your Design – You are able to preview your design in the interface on our website, allowing you to see what your finished item(s) will look like. Use this feature to double check everything is as desired and in the right size/shape/position. In the event that the customer submitted an image/design that is not suitable for printing, we may request another image or alter the image to fit the design template of our products.
Please note that larger-sized clothing items where the measurements have been provided by the customer are deemed as custom printed products. Please ensure all measurements provided are accurate.
All discounted sales are final – strictly no returns, refunds, credits or exchanges on items purchased on sale. Prices are subject to change at any time.
Within 30 minutes – We wait 30 minutes after you place your order within working hours (Monday – Friday 9h00 – 16h30) before we start processing your order. Within these 30 minutes, you are welcome to contact us if you wish to edit your order or if you change your mind.
After 30 minutes – We handmake every product to order, so as soon as we start production of your items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing the order, a mandatory 50% charge will incur.
DELIVERY & SHIPPING
All our items are handmade to order (we make each item from scratch) which is why we follow the below lead times:
Hoodies, sweaters, T-shirts & vests – 7-10 working days for dispatch
Preset socks – 7-10 working days for dispatch
Custom designed items – 10-12 working days for dispatch
Bulk orders (orders containing 12+ items) – 12-15 working days for dispatch
Please note our lead times are in working days and therefore exclude weekends & public holidays. Orders are also not shipped or delivered on weekends & public holidays. If we are experiencing a high volume of orders, shipments may be slightly delayed. Although we do opt for overnight delivery, please allow for additional days in transit for your delivery to be effected as the couriers sometimes experience a backlog or may classify your delivery address as an outlying area. Please ensure you provide a full and accurate delivery address with contact details of the consignee. Please also note, we are not allowed to instruct any courier to leave the parcel with security. In the instance where the courier is unable to effect delivery (due to an invalid or incomplete delivery address or if the courier is unable to contact the consignee) and returns the parcel to us, the customer will be liable for any additional shipping and delivery costs incurred. Please note that due to a high volume of orders during promotional sales periods, our standard processing times do not apply and orders may be delayed. We will however endeavour to get your order shipped out to you as quick as possible.
RETURNS & REFUNDS
We want you to be happy with your order and we are determined to create a happy customer out of each product we make. Because everything here at Fabric-SA is handmade to order, there is some potential for human error. Usually, our quality control department will pick this up and everything will be handled before your order is even dispatched. However, on the rare case that something does slip through, we request that you let us know by emailing us at firstname.lastname@example.org. Please include your name, contact details, order number and provide a digital image of the fault (along with a clear description of the problem) in the email. In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email. If the fault cannot be verified over email, you may need to return the item to us for inspection – in that instance, a determination can then be made as to the state of the product. Please do not send your products back to Fabric-SA without contacting a member of our team first.
Customers wishing to return and refund their order or exchange merchandise must do so within 7 days of receiving the parcel. To be eligible for a return, your item must have all the original packaging and be clean, unworn, unwashed, unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error and any item that is returned more than 7 days after delivery are non-refundable. The customer is responsible for all shipping charges. Shipping and handling charges are non-refundable. If you have received an incorrect order or faulty garment, we will refund the shipping at our discretion once the item in question is re-checked. Please note if the customer wears their received incorrect order or faulty garment this voids exchange. We will only acknowledge returned goods if they are sent using a registered courier service as all returned parcels remain the responsibility of the customer until received by Fabric-SA and ‘Signed For’ Recorded delivery so you have proof of delivery.
The pictures of the products are mock-ups for illustrative purposes only and may vary in colour or look on the final product. Fabric-SA will not grant refunds, returns or exchanges if the customer feels the product does not look exactly like that in the picture. Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange. If you are approved, your refund/exchange will be processed. As all items are handmade to order, all exchanges will follow the same lead time as specified on our website. In the case of a refund, credit will automatically be applied through your original payment portal. Gift cards & custom printed items are non-refundable.